Car Rental Contract

Car Rental Contract

Revised November 14, 2026 (Reiwa 8) v1.2.20

TANAAKK EVGRID Co., Ltd.

These Terms apply to the rental of cars that use the application designated by the Company.

Applications in operation: Tcab (provided by TANAAKK Co., Ltd.), Uqey (provided by Tokai Rika Co., Ltd.)

Chapter 1 General Provisions

Article 1 (Application of These Terms)

The Company shall rent the vehicles to be rented (hereinafter "Rental Cars") to the Renter in accordance with these Terms, and the Renter shall rent them. Matters not provided for in these Terms shall be governed by laws and regulations or general custom.

2 When making a reservation for a Rental Car and entering into a rental contract (hereinafter the "Rental Contract") with the Company, the Renter shall do so through the PC browser or smartphone internet application designated by the Company (hereinafter the "App"), and shall agree to the terms of use that must be agreed to in order to use the App and the related rules (hereinafter the "App Terms of Use"). In the event of doubt between these Terms and the App Terms of Use, these Terms shall in principle prevail.

3 The Company may agree to special terms to the extent that they do not conflict with the purpose of these Terms, laws and regulations, administrative notices, or general custom. Where special terms are agreed, they shall prevail over these Terms.

Chapter 2 Reservations

Article 2 (Reservation Application)

In renting a Rental Car, the Renter agrees to these Terms, the separately determined fee schedule (the Tcab fee schedule for Tcab, the Uqey fee schedule for Uqey), and the App Terms of Use, and may apply for a reservation through the App by specifying the vehicle size, rental start date and time, pick-up location, rental period, return location, driver, driving insurance, accessories, and other rental conditions (hereinafter the "Rental Conditions"). The pick-up location and return location may be changed within a reasonable range depending on how crowded the parking lot is.

2 When the Company receives a reservation application from the Renter, it shall in principle accept the reservation within the scope of the Rental Cars it holds.

Article 3 (Changing a Reservation)

When the Renter wishes to change the Rental Conditions in paragraph 1 of the preceding Article, the Renter shall do so by the method specified in the App. If the App requires cancellation when the Rental Conditions are changed, the cancellation fee set out in these Terms shall be incurred.

2 If a change to the Rental Conditions under the preceding paragraph would interfere with the rental business, the Company may refuse to accept the change.

Article 4 (Cancellation of Reservations, etc.)

The Renter may cancel a reservation by the method specified in the App.

2 To share fairly the costs required for reservations, payments, and vehicle dispatch, the Company sets out provisions on cancellation. Changes made before departure are subject to the following table.

Because securing slots for vehicle inventory, parking, and cleaning and dispatch staff incurs costs, cancellation fees are set for slot reductions to compensate for lost opportunities. Moving a reservation later without changing the usage time (same slot), or moving it later with an increase in amount (increase slots), incurs no change fee if at least 24 hours remain before the originally scheduled departure time. Once less than 24 hours remain before departure, moving a reservation later with an increase is subject to the change fee (increase slots) for the applicable time tier in the table above.

3 If any of the following applies and the Company determines that the cause is not attributable to the Renter, the Company shall not charge a cancellation fee.

(1) A special warning, storm warning, heavy snow warning, or similar warning has been issued by the Japan Meteorological Agency for the departure point, destination, or travel route, or severe damage is predicted.

(2) Trains, aircraft, ferries, or other public transportation to the departure point are suspended or cancelled, making it physically difficult for the Renter to come to the store.

(3) An evacuation order or other call for evacuation has been issued by the authorities, and priority should be given to the safety of life.

(4) The Company judges that safe passage is difficult because a major arterial road or expressway is closed to traffic.

(5) The Company recognizes any other unavoidable reason equivalent to the foregoing items.

The Company shall make this determination based on information from public authorities. If the Renter requests cancellation citing safety concerns, the Company shall assess the circumstances and decide whether to grant a waiver. If the Renter makes no such request, the reservation shall not be cancelled automatically.

4 Verification documents shall be submitted at least 24 hours before the driving start time. The reservation is not automatically cancelled after the deadline passes. If the reservation is cancelled while the verification documents remain unsubmitted, the cancellation fee in paragraph 2 shall be paid. If the documents were submitted at least 24 hours before the driving start time but the identity verification documents or driving qualifications are deficient, the store may, at its discretion, waive the cancellation fee.

5 If, for reasons attributable to the Renter, the Renter has not begun the Rental Car usage procedure within 30 minutes after the reserved rental start time, the Company may deem the reservation cancelled. The cancellation fee in this case shall be determined under paragraph 2, using the date of such deemed cancellation as the reference date.

6 If a reservation is cancelled for the Company's convenience, no cancellation fee shall be incurred.

7 If the Renter has not begun the Rental Car usage procedure because of an accident, theft, non-return, recall, natural disaster, or other reason attributable to neither the Renter nor the Company, the reservation shall be deemed cancelled. In this case, no cancellation fee shall be incurred.

8 If the Renter (including the Driver; the same applies hereinafter) cannot complete driver's license registration in the App and the Rental Contract cannot be concluded because, after making the reservation, the driver's license has expired or for any other deficiency on the part of the Renter, this shall be deemed a cancellation for the Renter's convenience, and the Renter must pay the cancellation fee in paragraph 2. This does not apply where the cancellation fee is not charged under paragraph 4.

9 If the Renter withdraws from the App while a reservation remains, the reservation shall be deemed cancelled for the Renter's convenience at the time of withdrawal, and the cancellation fee shall be determined under paragraph 2, using the withdrawal date as the reference date.

10 If the usage time is extended after the rental has started, the same rate as the reservation fee shall apply. If the return location is changed, the Renter shall pay an additional amount corresponding to the fee for the new return location or the one-way fee.

Article 5 (Substitute Rental Car)

If the Company cannot rent the Rental Car of the model reserved by the Renter, it may offer to rent a Rental Car of a different model from the reservation (hereinafter a "Substitute Rental Car").

2 If the Renter accepts the offer in the preceding paragraph, the Company shall rent the Substitute Rental Car under the same Rental Conditions as at the time of reservation, except for the model. If the rental charge for the Substitute Rental Car is higher than that of the reserved model, the rental charge of the reserved model shall apply; if it is lower than that of the reserved model, the rental charge of the Substitute Rental Car's model shall apply.

3 In the case of the preceding paragraph, if the reason the rental in paragraph 1 cannot be provided is attributable to the Company, it shall be treated as a cancellation of the reservation under Article 4, paragraph 6.

4 In the case of paragraph 3, if the reason the rental in paragraph 1 cannot be provided is not attributable to the Company, it shall be treated as a cancellation of the reservation under Article 4, paragraph 7.

Article 6 (Exemption from Liability)

Except in the cases provided for in Articles 4 and 5, the Company and the Renter shall make no claims against each other regarding a reservation being cancelled or a Rental Contract not being concluded.

Chapter 3 Rental

Article 7 (Conclusion of the Rental Contract)

The Rental Contract is concluded when the Renter performs the Rental Car usage start procedure through the App during the available hours. However, this does not apply where the Renter or the Driver falls under paragraph 1 or any item of paragraph 2 of Article 8. The Renter is responsible for confirming the conditions of use and other terms in the App when concluding the Rental Contract.

2 Once the Rental Contract is concluded, the Renter must pay the Company the rental charges set out in paragraph 1 of Article 10.

3 To use a Rental Car, the Renter and the Driver shall upload and enter through the App the information required by laws and regulations for the provision of a Rental Car, such as the driver's license.

4 In concluding the Rental Contract, the Company shall in principle require the Renter to pay with the credit card registered in the App (hereinafter the "Registered Card"), or may designate another payment method as necessary. The Registered Card is used to pay the rental charges as well as the Settlement Amount set out in Article 31-2.

Article 8 (Refusal to Conclude a Rental Contract)

The Company shall refuse to conclude a Rental Contract if the Driver falls under any of the following.

(1) The Driver cannot present a valid driver's license required to drive the Rental Car to be rented.

(2) The Driver is recognized as being under the influence of alcohol.

(3) The Driver is recognized as showing symptoms of intoxication from narcotics, stimulants, thinner, or similar substances.

(4) The Driver intends to carry an infant under 6 years of age as a passenger without a child seat.

(5) The Driver is recognized as a member of or associated with an organized crime group or related organization, or as belonging to any other antisocial organization.

(6) In dealings with the Company, the Driver has engaged in violent acts toward the Company's employees or other related persons, demanded a burden exceeding a reasonable range, or used violent acts or language.

(7) The Company otherwise deems the Driver inappropriate.

2 The Company may refuse to conclude a Rental Contract if the Renter or the Driver falls under any of the following.

(1) The Driver specified at the time of reservation differs from the Driver at the time of concluding the Rental Contract.

(2) The Renter has previously failed to pay rental charges in a past rental.

(3) In a past rental, an act listed in any item of Article 15 has occurred.

(4) In a past rental (including a rental by another car rental operator), a fact listed in Article 18, paragraph 6 or Article 23, paragraph 1 has occurred.

(5) In a past rental, automobile insurance did not apply because of a violation of the rental terms or insurance terms.

(6) The Company otherwise deems the Renter or Driver inappropriate (including where a storm, heavy rain, flood, storm surge, or similar weather warning has been issued or is expected, or where the Company judges that a safe rental is difficult because of flooding or other reasons).

3 In the cases of the preceding two paragraphs, if a reservation has already been established with the Renter, it shall be treated as cancelled.

Article 9 (Formation of the Rental Contract, etc.)

The Rental Contract is formed when the Renter performs the operation specified in the App Terms of Use.

Article 10 (Rental Charges)

Rental charges means the total of the following charges. The Company shall state each amount or its basis of calculation in the fee schedule. The fee schedule is the Tcab fee schedule for Tcab and the Uqey fee schedule for Uqey.

(1) Basic charge (including fuel costs required during use)

(2) Special equipment charge

(3) Other charges

2 The basic charge in item (1) of the preceding paragraph includes the fuel costs required for normal driving during the rental period. The Renter is not required to return the car with a full tank or to settle any additional fuel costs.

3 The basic charge shall be the charge that the Company has notified to and implemented with the Director of the Regional Transport Bureau's Transport Branch Office at the time of the rental (in Aichi Prefecture, the Director of the Aichi Transport Branch Office of the Chubu Transport Bureau; the same applies in Article 12, paragraph 1 below).

4 If rental charges are revised after a reservation is made under Article 2, the rental charges applied at the time of the reservation shall apply.

5 The basic fee in Paragraph 1(1) is a flat capacity fee that covers, as a single amount, the vehicle slot, parking slot, cleaning and dispatch staffing and other service arrangements secured for the rental conditions, together with fuel for ordinary driving during the rental period and costs related to driving insurance. The Renter may not claim a partial refund or reduction of the basic fee on the ground that the Renter did not actually drive for all or part of the rental period, did not consume fuel, or that no insured incident occurred. Provided, however, that this does not apply where these Terms provide otherwise.

Article 10-2 (Fuel and Fuel Card)

The Company rents Rental Cars equipped with a fuel card (hereinafter the "Fuel Card"). During use, the Renter or the Driver may refuel using the Fuel Card by the method designated by the Company.

2 The cost of refueling with the Fuel Card is included in the basic charge in Article 10, paragraph 1, item (1) and shall not be billed separately to the Renter.

3 The Renter or the Driver shall not use the Fuel Card for any purpose other than refueling that Rental Car. The Renter or the Driver shall not take the Fuel Card out of the vehicle for safekeeping, nor transfer or lend it to a third party.

4 The Renter or the Driver shall keep and manage the Fuel Card with the care of a prudent manager and, when returning the Rental Car, must return the Fuel Card to the storage place designated by the Company inside the vehicle.

5 If the Fuel Card is lost, damaged, or misused, or is handled contrary to the preceding paragraph, the Renter must compensate the Company for the resulting loss (including reissuance costs, the amount of unauthorized use, and investigation costs). This does not apply where the cause is not attributable to the Renter or the Driver.

6 If the Fuel Card cannot be used, the Renter or the Driver shall refuel as instructed by the Company. In this case, fuel costs advanced by the Renter or the Driver shall be settled by the method specified by the Company.

Article 11 (Inspection and Maintenance, etc.)

The Company shall rent Rental Cars that have undergone the inspections prescribed in Article 47-2 (daily inspection and maintenance) and Article 48 (periodic inspection and maintenance) of the Road Transport Vehicle Act and have received the necessary maintenance.

2 When taking delivery of a Rental Car, the Renter or the Driver shall inspect the exterior of the vehicle and the accessories based on the separately specified checklist, confirm that the Rental Car has no maintenance defects, and confirm that the Rental Car satisfies the Rental Conditions.

3 If a maintenance defect is found in the Rental Car through the confirmation in the preceding paragraph, the Company shall immediately carry out the necessary maintenance.

Article 12 (Issuance and Carrying of the Rental Certificate, etc.)

When the Company delivers the Rental Car, it shall provide the Renter or the Driver through the App with the information specified by the Director of the Regional Transport Bureau's Transport Branch Office.

2 During use of the Rental Car, the Renter or the Driver shall keep the rental certificate information provided under the preceding paragraph ready to present at any time.

Chapter 4 Use

Article 13 (Management Responsibility)

From receiving the Rental Car until returning it to the Company (hereinafter "during use"), the Renter or the Driver shall use, keep, and manage the Rental Car with the care of a prudent manager.

2 When using the Rental Car, the Renter or the Driver shall comply with laws and regulations, these Terms, detailed rules, the instruction manual, and other usage instructions presented by the Company.

3 If the Renter or the Driver uses expressways and other toll roads, paid parking, or other paid services during use, the Renter or the Driver shall pay the usage fees, etc. to the provider of the paid service at their own responsibility.

4 If the Renter or the Driver uses the ETC system and the operating company of a toll road (hereinafter the "Toll Road Operator") inquires of the Company about unpaid toll road usage fees, etc. of the Renter or the Driver, the Company may disclose information about the Renter or the Driver to the Toll Road Operator, and the Renter or the Driver agrees to this.

Article 13-2 (Measures in Severe Weather)

The Renter or the Driver must pay attention to weather information (including typhoon information), road information, and municipal evacuation information concerning typhoons, heavy rain, storm surges, and other severe weather (hereinafter "Severe Weather"). If it is recognized from this information that driving is dangerous, the Renter or the Driver must refrain from driving and take the measures necessary to prevent the Rental Car from being submerged, flooded, or otherwise damaged, such as parking in a safe place free from the risk of flooding.

2 If the Company judges that safe use of the Rental Car is difficult due to Severe Weather, it may instruct the Renter or the Driver, through the App, by telephone, or by other means, to stop using the Rental Car, to wait or park in a safe place, or to change the return location or return time, and the Renter or the Driver must comply.

3 When making a reservation, if the Renter agrees to these Terms by the method specified in the App, the Renter shall be deemed to have confirmed and agreed to the matters set out in this Article, Article 15, item 14, and Article 26, paragraph 2.

4 If the Company judges that safe rental is difficult due to Severe Weather, it may refuse to conclude a Rental Contract or cancel a reservation. In this case, no cancellation fee shall be incurred by the Renter.

Article 14 (Inspection, Maintenance, and Confirmation)

During the rental period, the Renter shall carry out the daily inspection and maintenance prescribed in Article 47-2 of the Road Transport Vehicle Act on the rented Rental Car before each day's use. If the Renter finds an abnormality in the Rental Car after the daily inspection and maintenance, the Renter shall promptly contact the Company and follow the Company's instructions. If the Rental Car can no longer be rented because of the abnormality and no other Rental Car can be offered, the Rental Contract shall be terminated.

Article 15 (Prohibited Acts)

The Renter or the Driver shall not do any of the following during use.

(1) Using the Rental Car for passenger or freight transport business or any similar purpose without the Company's consent and the permission required under the Road Transport Act.

(2) Using the Rental Car for purposes other than those specified, or allowing anyone other than the Driver registered in the App and persons approved by the Company to drive it.

(3) Subletting the Rental Car, offering it as security for another, or otherwise committing any act that infringes the Company's rights.

(4) Forging or altering the private-use registration plate or vehicle number plate of the Rental Car, or modifying or refitting the Rental Car so as to change its original condition.

(5) Using the Rental Car for tests of any kind, competitions, or on unpaved roads, or for towing or pushing other vehicles, without the Company's consent.

(6) Using the Rental Car in violation of laws and regulations or public order and morals.

(7) Taking out property damage insurance on the Rental Car without the Company's consent.

(8) Carrying pets as passengers without the Company's consent, or taking a pet being carried out of its cage or pet bag. However, this does not apply to guide dogs, service dogs, and hearing dogs.

(9) Smoking in the vehicle (including e-cigarettes).

(10) Loading dangerous goods such as petroleum or kerosene.

(11) Any act that leaves odors in the vehicle and interferes with the Company's subsequent rental of the car.

(12) Taking the Rental Car outside Japan.

(13) Using the Fuel Card for any purpose other than refueling that Rental Car, taking it out of the vehicle for safekeeping, or transferring or lending it to a third party.

(14) Entering, driving on, or parking in a flooded road or a road at risk of flooding, an underpass (a sunken grade-separated crossing), a tunnel, a riverbed, a shoreline, or any other place where the vehicle may be submerged or flooded.

(15) Entering or driving in the places listed in the preceding item while a typhoon, heavy rain, or other weather warning or advisory is in effect.

(16) Driving dangerously in violation of the Road Traffic Act or other laws and regulations (including speeding, driving under the influence of alcohol, driving while overtired, obstructive driving, running red lights, and using a mobile phone while driving).

(17) Otherwise violating the Rental Conditions in Article 8, paragraph 1.

Article 15-2 (Carrying Pets)

The Renter may carry pets only when the Renter has selected the "Pet Passenger" option in the App and made the reservation specifying the number of animals, in which case the Company's consent in Article 15, item 8 shall be deemed to have been given.

2 Carrying pets under the preceding paragraph is subject to the pet passenger conditions separately determined by the Company (types of animals eligible, number of animals, cage size, and other matters) and the fee schedule, and the Renter or the Driver must comply with the following items.

(1) Keep the pet in a cage or pet bag, and do not let it roam freely inside the vehicle.

(2) Place the cage or pet bag on the waterproof pet sheet provided by the Company.

(3) Place the cage or pet bag in the luggage space or on the rear seat, and do not open it while driving or place it directly on a seat.

3 Guide dogs, service dogs, and hearing dogs are not covered by the option in paragraph 1 and shall follow the Company's instructions.

4 If repair, cleaning, or deodorizing of the Rental Car becomes necessary because of soiling, lingering odors, hair, scratches, or other damage resulting from carrying pets, the Renter shall pay the amount set out in the fee schedule (the actual cost if the fee schedule has no provision). This does not preclude application of the Non-Operation Charge in Article 25, paragraph 4.

5 Carrying a pet without the consent in paragraph 1, or violating paragraph 2, constitutes a prohibited act under Article 15, item 8.

Article 16 (Measures for Illegal Parking, etc.)

If the Renter or the Driver illegally parks the Rental Car in violation of the Road Traffic Act during use, the Renter or the Driver must immediately appear at the police station with jurisdiction over the area of the illegal parking, personally pay the fines and other penalties for the illegal parking, and bear the various costs associated with the illegal parking, such as towing, storage, and collection.

2 When the Company is notified by the police of a parking violation involving the Rental Car, the Company shall contact the Renter or the Driver, promptly have the Rental Car moved or collected, and instruct the Renter or the Driver to appear at the police station handling the matter and settle the violation by the end of the rental period or by the time the Company specifies, and the Renter or the Driver shall comply. If the Rental Car has been moved by the police, the Company may, at its discretion, collect the Rental Car from the police itself.

3 After giving the instruction in the preceding paragraph, the Company may, at its discretion, confirm the status of the violation settlement through the traffic violation notice, payment slip, receipt, or similar documents, and, if it has not been settled, shall repeat the instruction in the preceding paragraph until it is settled. The Company shall also request the Renter or the Driver to personally sign a document prescribed by the Company acknowledging the fact of the parking violation and agreeing to appear at the police station and accept the legal measures as the violator (hereinafter the "Acknowledgment"), and the Renter or the Driver shall comply.

4 Where the Company considers it necessary, it may cooperate as needed in pursuing responsibility against the Renter or the Driver for the parking violation by submitting to the police materials containing personal information, such as the Acknowledgment and the rental certificate, and may take necessary legal measures, such as submitting a statement of explanation under Article 51-4, paragraph 6 of the Road Traffic Act, the Acknowledgment, and the rental certificate to the Public Safety Commission and reporting the facts, and the Renter or the Driver may be deemed to have agreed to this.

5 If the Company receives an order to pay a parking violation fine under Article 51-4, paragraph 1 of the Road Traffic Act and pays the fine, or bears the costs required to locate the Renter or to move, store, or collect the vehicle, the Company may claim from the Renter the following amounts (hereinafter the "Parking Violation Costs"). In this case, the Renter must pay the Parking Violation Costs by the date designated by the Company.

(1) An amount equivalent to the parking violation fine

(2) The costs required for the search and for moving, storing, and collecting the vehicle

6 If the Company receives the order to pay the fine in the preceding paragraph, or if the Renter or the Driver does not pay the full amount claimed under that paragraph by the date designated by the Company, the Company shall take legal action using the personal information it has obtained, such as the address, name, telephone number, date of birth, and driver's license number of the Renter or the Driver.

7 Where the Renter must pay fines and other penalties for illegal parking under paragraph 1, if the Renter does not comply with the Company's instruction to settle the violation under paragraph 2 or its request to sign the Acknowledgment under paragraph 3, the Company may charge a parking violation charge in the amount set out in paragraph 5 (hereinafter the "Parking Violation Charge" in the next paragraph).

8 Notwithstanding paragraph 6, if the Company receives from the Renter or the Driver the full amount of the Parking Violation Charge and the costs set out in paragraph 5, item (2), the Company shall not take the legal action in paragraph 6, or shall withdraw any legal action already begun.

9 If the Renter or the Driver has paid the amount claimed by the Company under paragraph 5, and the order to pay the parking violation fine is later cancelled because the Renter or the Driver pays the fine for that parking violation or is prosecuted, and the Company receives a refund of the fine, the Company shall return to the Renter or the Driver only the portion equivalent to the fine out of the parking-related costs already received. The same applies where the Company has charged the Parking Violation Charge under paragraph 7.

Chapter 5 Return

Article 17 (Responsibility for Return)

The Renter or the Driver shall return the Rental Car to the Company at the return location specified in Article 2, paragraph 1 by the end of the rental period. However, if the Company instructs a change of return location, the location so instructed shall be the return location. When the Rental Car is returned to a parking lot partnered with the Company and a parking ticket is issued, the Rental Car shall be deemed not returned unless that ticket is handed to the Company by the method designated by the Company.

2 When returning to a parking lot partnered with the Company earlier than the scheduled return time at the time of reservation, the Renter shall report the return to the Company immediately after returning the Rental Car.

3 If the Renter or the Driver violates paragraph 1 or 2, the Renter must compensate the Company for losses it suffers, such as additional parking fees it has to pay.

4 If the Renter or the Driver cannot return the Rental Car within the rental period because of a natural disaster or other force majeure not attributable to the Renter or the Driver, the Renter or the Driver shall not be liable for the resulting losses to the Company. In this case, the Renter or the Driver must contact the Company immediately and follow the Company's instructions. If the Rental Car cannot be returned because of a violation of Article 13-2 or Article 15, item 14 or 15, this does not constitute force majeure under this paragraph.

5 If the Rental Car cannot be taken out of the parking lot because, when returning it, the Renter or the Driver lost the parking ticket of a parking lot partnered with the Company or took it away by mistake, the additional parking fees and other costs required by the Company (including actual costs billed by the parking lot operator) shall be borne by the Renter.

6 In the case of the preceding paragraph, if the Company has advanced such costs, the Renter must settle them promptly upon the Company's request.

Article 18 (Confirmation upon Return, etc.)

The Renter or the Driver must complete the confirmation items requested by the Company before returning the Rental Car and equipment. In this case, the Rental Car shall be returned in the condition it was in at delivery, excluding wear from normal use.

2 When returning the Rental Car, the Renter or the Driver must confirm that no belongings of the Renter, the Driver, or any passenger are left in the Rental Car.

3 When returning the Rental Car, the Renter or the Driver shall clean it and not leave trash or other unnecessary items inside. If such items are left and cleaning is required, the cleaning cost shall be charged to the Renter.

4 The Renter or the Driver has no obligation to refill the fuel tank upon return. Fuel costs are included in the basic charge in Article 10 and are covered by the Fuel Card in the vehicle. When returning the car, the Renter or the Driver must confirm that the Fuel Card is in the storage place designated by the Company inside the vehicle. This does not apply where there is unauthorized use, loss, or similar of the Fuel Card as set out in Article 10-2, paragraphs 3 to 5.

5 When returning the Rental Car, the Renter or the Driver must confirm that the headlights, interior lights, and similar functions of the Rental Car are turned off. If the battery of the Rental Car is affected contrary to this, it shall be deemed to have been caused by failure to turn off these functions, and the Renter must compensate for the resulting loss.

6 In addition, if loss occurs because the Renter or the Driver failed to confirm, upon returning the Rental Car, matters that should naturally be confirmed, the Renter must compensate for that loss.

Article 18-2 (Measures for Return or Disposal of Left Items)

If items are left in the Rental Car after it is returned, the Company shall notify the Renter, the Driver, and the passengers, ask for their instructions on return or disposal, and, if the Company recognizes that the Renter, the Driver, or a passenger is the owner of the items, return or dispose of them in accordance with those instructions.

2 If the Company returns or disposes of left items, the Renter, the Driver, and the passengers shall jointly and severally pay the Company the following return and disposal costs (the total of the items in the table below).

3 In the case of paragraph 1 of this Article, if either of the following situations arises, the Company shall take the following measures for the left items, from the standpoint of preventing trouble.

4 In the case of paragraph 1 of this Article, the Company may not check the contents of left items for any purpose other than identifying their owner, and when returning them to the Renter, the Driver, and the passengers, shall return them as far as possible in the condition in which they were found.

Article 19 (Rental Charges upon Extension)

The Renter may extend the rental period of the Rental Car only with the Company's consent. In this case, the "end of the rental period" in Article 17, paragraph 1 shall be the changed time, and the Renter shall pay the charge corresponding to the extension fee schedule determined by the Company.

Article 20 (Measures in Case of Non-Return)

If the rental period has ended and the Renter or the Driver does not return the Rental Car to the designated return location and does not comply with the Company's request for return, or if the Company recognizes that the car has not been returned because, for example, the Renter's whereabouts are unknown, the Company may take legal action, such as disclosing the personal information it has already obtained to conduct a search and investigation or to file a criminal complaint.

2 In the case of the preceding paragraph, the Company may take the necessary measures to locate the Rental Car, including questioning the family, relatives, workplace, and other related persons of the Renter or the Driver, and activating the vehicle location system.

3 In the case of paragraph 1, the Renter shall, in addition to being liable for compensating the Company for the loss caused to it under Article 25, bear the costs required to recover the Rental Car and to search for the Renter or the Driver.

Chapter 6 Measures in the Event of Breakdown, Accident, or Theft

Article 21 (Measures upon Discovering an Abnormality)

If the Renter or the Driver discovers an abnormality or breakdown in the Rental Car during use, they must stop driving immediately, contact the Company, and follow the Company's instructions.

Article 22 (Measures in the Event of an Accident)

If an accident involving the Rental Car occurs during use, the Renter or the Driver must stop driving immediately, take the measures required by law regardless of how minor the accident is, and also take the following measures.

(1) Immediately report the circumstances of the accident to the Company and follow the Company's instructions.

(2) If the Rental Car is to be repaired based on the instruction in the preceding item, have the repair carried out at the Company or a factory designated by the Company, unless the Company approves otherwise.

(3) Cooperate with investigations by the Company and the insurance company with which the Company has a contract regarding the accident, and submit the necessary documents without delay.

(4) Obtain the Company's prior consent before reaching a settlement or any other agreement with the other party regarding the accident.

2 In addition to the measures in the preceding paragraph, the Renter or the Driver must handle and resolve the accident at their own responsibility.

3 The Company shall advise the Renter or the Driver on handling the accident and cooperate in its resolution.

4 If the Rental Car is flooded or submerged (including where water has risen above the floor of the vehicle), the Renter or the Driver must immediately stop the engine (including the hybrid system), must not attempt to restart it, must move away from the vehicle to ensure their safety because of the risk of electric shock, and then contact the Company and follow the Company's instructions. Any loss that is aggravated by restarting or by any other act contrary to the preceding sentence shall be borne by the Renter.

Article 23 (Measures in the Event of Theft)

If the Rental Car is stolen during use or suffers any other damage, the Renter or the Driver must take the following measures.

(1) Immediately report to the nearest police station.

(2) Immediately report the extent of the damage to the Company and follow the Company's instructions.

(3) Cooperate with investigations by the Company and the insurance company with which the Company has a contract regarding the theft or other damage, and submit the requested documents without delay.

Article 24 (Termination of the Rental Contract due to Inability to Use)

If the Rental Car becomes unusable during use because of a breakdown, accident, theft, or other reason (hereinafter a "Breakdown, etc."), the Rental Contract shall be deemed terminated.

2 In the case of the preceding paragraph, the Renter shall bear the costs of collecting the Rental Car, transportation back to the station or other location, and repairs, and the Company shall not refund the rental charges already received. However, this does not apply where the Breakdown, etc. falls under paragraph 3.

3 If it is clear that the Breakdown, etc. was caused by a defect that existed before the rental, the Company shall bear the costs of collecting the Rental Car, transportation back to the station or other location, and repairs, and shall refund the rental charges already received.

4 If the Rental Contract is terminated under paragraph 1 of this Article and the Company was not intentionally or grossly negligent, the Renter may make only the claim set out in paragraph 3 of this Article against the Company, and may not claim damages arising from being unable to use the Rental Car.

Chapter 7 Compensation and Coverage

Article 25 (Compensation and Business Compensation (NOC))

If the Renter or the Driver causes loss to a third party or to the Company through intent or negligence during use of the Rental Car, the Renter must compensate for that loss.

2 The Company's loss in the preceding paragraph includes vehicle repair costs (the market value if repair is impossible or the repair cost exceeds the market value), towing costs, repositioning costs, transportation and storage costs, parking fees, scrapping procedure costs, and other costs required to restore or recover the Rental Car.

3 If an accident or vehicle damage attributable to the Renter or the Driver occurs and the Company must handle the accident report, status confirmation, coordination with the repair shop, dealings with the insurance company, claim processing, and other related administrative work, the Renter shall pay an accident handling administrative fee. The accident handling administrative fee is an amount equivalent to 30% of the full repair cost under the Basic Plan, and an amount equivalent to 30% of the portion of the repair cost (tax included) exceeding JPY 100,000 (tax included) under the Anshin Anzen Plan.

4 If, because the Renter caused an accident or damage or soiling to the Rental Car during use, vehicle repair or cleaning is required and the Company cannot rent that Rental Car, the Renter shall pay a Non-Operation Charge (NOC) as business compensation. The NOC is calculated as a daily amount equal to the tax-included prefectural basic charge (Trspot) for the relevant vehicle size minus an amount equivalent to fuel costs, and that amount is billed as non-taxable. It is calculated from the scheduled return time of the reservation ended by the accident return until the date and time the vehicle is delivered after repairs are completed, up to a maximum of 30 days. Under the Anshin Anzen Plan, the Renter does not bear the portion of the Non-Operation Charge up to JPY 100,000 (tax included) and bears the portion exceeding it at actual cost. Coverage for vehicle repair costs and coverage for the Non-Operation Charge are separate limits, and any unused portion of one shall not be applied to the other. Under the Basic Plan, the Renter bears the full Non-Operation Charge at actual cost.

5 If the Renter or the Driver submerges or floods the Rental Car in violation of Article 15, item 14 or item 15, this shall be deemed loss caused by the negligence of the Renter or the Driver. If the Rental Car is flooded in a parking lot or other place where the Renter or the Driver did not choose to drive, because of a natural disaster or other force majeure, and neither the Renter nor the Driver acted intentionally or negligently, the Renter is not required to compensate for the loss caused by that flooding.

6 For loss where the Rental Car is destroyed, damaged, or otherwise harmed within a designated area by a disaster designated as an extremely severe disaster under Article 2 of the Act on Special Financial Support to Deal with Extremely Severe Disasters, the Renter is not required to compensate for that loss, except where the Renter or the Driver acted intentionally or with gross negligence.

7 Compensation for loss, the Non-Operation Charge, and the accident handling administrative fee under this Article shall be paid in a lump sum as set out in Article 31-2. However, if an agreement to pay in installments has been made under paragraph 7 of that Article, that agreement shall apply.

Article 26 (Insurance and Coverage)

If the Renter is liable for compensation under Article 25, paragraph 1, the Renter's liability shall be limited within the scope set out in the table below according to the insurance plan the Renter selected at the time of reservation or rental. Under the Anshin Anzen Plan, the coverage limit is JPY 100,000 (tax included) for the Non-Operation Charge and JPY 100,000 (tax included) for vehicle repair costs (vehicle maintenance charges). The Non-Operation Charge is billed as non-taxable, calculated as the prefectural basic charge (tax included) minus an amount equivalent to fuel costs, and that amount is compared against the coverage limit. The amount of vehicle repair costs, including consumption tax and local consumption tax, is compared against the coverage limit. Any portion exceeding each coverage limit is settled item by item at actual cost. Any unused portion of one coverage limit shall not be applied to the other. Bodily injury liability is unlimited per person, property damage liability is unlimited per accident, and personal injury coverage is unlimited per person. The Renter's actual-cost share of the property damage deductible in the event of an accident is up to JPY 50,000 (non-taxable). The price of each insurance plan is set out in the fee schedule in Article 10 (the Tcab fee schedule or the Uqey fee schedule). The amount set out in the fee schedule is the amount displayed in the App and the fee schedule at the time the Renter makes the reservation (or, if the Renter changes the insurance plan after the reservation, at the time of that change), and that displayed amount shall apply to the Rental Contract based on that reservation even if the fee schedule is later revised. However, loss arising from theft is not covered under any insurance plan.

*1 NOC refers to the Non-Operation Charge set out in paragraph 4 of the preceding Article. The cap is a maximum of 30 days. Under the Anshin Anzen Plan, the Renter does not bear the portion up to JPY 100,000 (tax included). NOC is billed as non-taxable, calculated as the tax-included basic charge minus an amount equivalent to fuel costs.

*2 For roadside assistance, all rental vehicles are enrolled as JAF members. Services within the JAF roadside assistance terms of use and other JAF terms are available. Paid services outside the JAF terms (including work fees, parts, oil, fuel, and other costs) are borne by the Renter at actual cost.

2 If any of the following applies, the limitation of liability under paragraph 1, the deductible coverage system, and the exemption from the Non-Operation Charge shall not apply, regardless of the type of insurance plan. In this case, vehicle repair costs, the market value equivalent for a scrapped vehicle, towing costs, repositioning costs, cleaning costs, the accident handling administrative fee under Article 25, paragraph 3, the Non-Operation Charge under Article 25, paragraph 4, and the actual cost of any other loss incurred by the Company shall all be borne by the Renter.

(1) A prohibited act listed in any item of Article 15 is violated (including submersion or flooding caused by entering, driving on, or parking in a flooded road, underpass, or similar place).

(2) Loss arising from theft. However, this excludes cases where neither the Renter nor the Driver acted intentionally or negligently and compensation is not required under Article 25, paragraph 5 or 6.

(3) The required report or contact to the police and the Company is neglected (including where no report of the accident is made to the police and an accident certificate cannot be obtained).

(4) A ground for exemption under the insurance terms or the coverage system applies.

(5) These Terms are violated and there is a causal link between the violation and the loss incurred by the Company.

(6) The Rental Car is used beyond the rental period without the Company's consent.

(7) The Rental Car is driven by a person other than the Driver registered in the App and persons approved by the Company.

3 Loss for which no insurance or compensation money is paid, and loss exceeding the insurance amount or compensation paid under the provisions of paragraph 1, shall be borne by the Renter.

4 If the Company pays loss amounts that the Renter should bear, the Renter shall immediately reimburse the Company for the amount it paid.

5 The amount equivalent to the premium for the property damage insurance contract set out in paragraph 1 is included in the rental charges.

Chapter 8 Termination of the Rental Contract

Article 27 (Termination of the Rental Contract)

If the Renter or the Driver violates these Terms during use, or comes to fall under any item of Article 8, paragraph 1, the Company may terminate the Rental Contract without notice or demand and immediately demand the return of the Rental Car. In this case, the Company may claim the full rental charges under the Rental Contract.

Article 28 (Early Termination)

The Renter may terminate the Rental Contract with the Company's consent, even during use. In this case, the Company may claim the full rental charges under the Rental Contract.

Chapter 9 Personal Information

Article 29 (Purposes of Use of Personal Information)

The purposes for which the Company obtains and uses the personal information of the Renter or the Driver are as follows.

(1) To carry out the matters required as conditions of the business permit, such as preparing a rental certificate when concluding a contract, as an operator that has obtained a permit for the car rental business under Article 80, paragraph 1 of the Road Transport Act.

(2) To inform the Renter or the Driver of car rentals and other products handled by the Company, the provision of related services, and the holding of various events and campaigns, by sending advertising materials, e-mails, and similar means.

(3) To verify the identity of and screen the Renter or the Driver when concluding a Rental Contract.

(4) To conduct surveys of the Renter or the Driver for the purpose of planning and developing the Company's products and services, considering measures to improve customer satisfaction, and improving the App.

(5) To compile and analyze personal information statistically and create statistical data processed into a form that does not identify or specify individuals.

(6) To enable the Company to begin legal action when the Renter or the Driver violates these Terms.

(7) To take measures necessary for improving the service and the App.

2 When obtaining personal information of the Renter or the Driver for a purpose not set out in the items of paragraph 1, the Company shall do so after stating the purpose of use in advance.

Article 30 (Consent to Registration and Use of Personal Information)

If any of the following applies, the Renter shall be deemed to have agreed that personal information, including the Renter's name, date of birth, and driver's license number, may be used.

(1) The Company has been ordered to pay a parking violation fine under Article 51-4, paragraph 1 of the Road Traffic Act.

(2) The full amount of the Parking Violation Costs set out in Article 16, paragraph 5 has not been paid to the Company.

(3) It is recognized that non-return as set out in Article 20 has occurred.

(4) It is recognized as necessary in order to begin legal action.

Chapter 10 Miscellaneous Provisions

Article 31 (Set-off)

Where the Company owes the Renter a monetary obligation under these Terms, the Company may at any time set it off against the Renter's monetary obligations to the Company.

Article 31-2 (Payment Method and Due Date of Settlement Amounts)

For amounts that the Renter must pay the Company under these Terms (excluding rental charges, and including amounts under Article 10-2, paragraph 5, Article 15-2, paragraph 4, Article 16, paragraph 5, Article 17, paragraphs 3 and 5, Article 18, paragraphs 3, 5 and 6, Article 18-2, paragraph 2, Article 20, paragraph 3, Article 24, paragraph 2, Article 25, and Article 26; hereinafter the "Settlement Amount"), the Company shall notify the Renter, through the App, by e-mail, or by other means, of an invoice stating the amount, its breakdown, and the payment due date.

2 The payment due date in the preceding paragraph shall be a date at least 7 days after the date of the notice in that paragraph.

3 The Renter agrees to pay the Settlement Amount (including the delay damages in paragraph 6) with the Registered Card. The Company may charge the Settlement Amount to the Registered Card from the time specified in each of the following items.

(1) When the Renter approves the invoice in paragraph 1 through the App or by another method prescribed by the Company, the time of that approval

(2) When there is no approval under the preceding item, the time 3 days have passed from the date of the notice in paragraph 1

4 Within 3 days from the date of the notice in paragraph 1, the Renter may raise an objection to the invoice through the App or by a method prescribed by the Company. In this case, the Company shall review the disputed portion, notify the Renter of the result, and then carry out the payment in the preceding paragraph.

5 If all or part of the Settlement Amount cannot be charged to the Registered Card because of card expiry, an insufficient credit limit, refusal of approval by the card company, or any other reason, the Company shall notify the Renter to that effect, and the Renter must pay the amount that could not be charged, by the payment due date in paragraph 1 (or, if that due date has passed, within 7 days from the date of the notice in this paragraph), by bank transfer to the account designated by the Company or by another method designated by the Company. Transfer fees shall be borne by the Renter.

6 If the Renter does not pay the full Settlement Amount by the payment due date in paragraph 1, the Renter must pay the delay damages in Article 33 from the day after that due date, and the Company may, in addition to charging the Registered Card, take legal procedures such as a payment demand.

7 If the Company permits payment of the Settlement Amount in installments at the Renter's request, the Company and the Renter shall agree in writing or by electronic record on the amount of the obligation the Renter acknowledges, the amount and due date of each installment, interest on the unpaid balance (5% per annum), and loss of the benefit of time.

8 If the Renter fails to pay an installment under the preceding paragraph and does not pay within the period of 14 days or more that the Company sets in a demand made in writing or by electronic record, the Renter shall automatically lose the benefit of time and must immediately pay the remaining balance.

9 Delay damages under Article 33 shall be added, in place of the interest in paragraph 7, to installments past their due date and to the remaining balance for which the benefit of time has been lost under the preceding paragraph.

Article 32 (Consumption Tax)

The Renter must pay the Company the consumption tax (including local consumption tax) imposed on transactions under these Terms.

Article 33 (Delay Damages)

If the Renter or the Company fails to perform a monetary obligation under these Terms, it must pay the other party delay damages at the rate of 14% per annum.

Article 34 (Changes to These Terms and Detailed Rules, etc.)

The Company may separately establish detailed rules for these Terms, and such detailed rules shall have the same effect as these Terms.

2 The Company may change these Terms under Article 548-4 of the Civil Code. In this case, the Company shall publicize the content of the revised Terms and the time they take effect, a reasonable period before the effective date, by posting in the App or on the Company's website, or by another appropriate method.

3 When the Company establishes detailed rules or revises these Terms and the detailed rules under the preceding two paragraphs, it shall post them at the Company's business locations and publish them on the Company's website.

Article 35 (Exclusive Agreed Jurisdiction)

If a dispute arises over the rights and obligations under these Terms (including court mediation proceedings), the Tokyo District Court shall have exclusive agreed jurisdiction as the court of first instance, regardless of the amount in dispute.

Article 36 (Governing Law, Language, and Jurisdiction)

The formation, effect, performance, and interpretation of these Terms shall be governed by Japanese law.

2 Even if these Terms are translated into a language other than Japanese, the Japanese version of the Terms shall be the authoritative text, and if there is any inconsistency or difference between it and the translation, the Japanese version shall always prevail.

3 If a dispute arises over the rights and obligations under these Terms, the Tokyo District Court shall have exclusive agreed jurisdiction as the court of first instance, in accordance with Article 35.

Supplementary Provisions

These Terms take effect on February 1, 2024 (Reiwa 6). (v1.0.0)

Revised April 30, 2024 (Reiwa 6), effective the same day (v1.0.1)

Revised June 1, 2024 (Reiwa 6), effective the same day (v1.0.2)

Revised July 1, 2024 (Reiwa 6), effective the same day (v1.0.3)

Revised September 3, 2024 (Reiwa 6), effective the same day (v1.0.4)

Revised September 20, 2024 (Reiwa 6), effective the same day (v1.0.5)

Revised April 5, 2025 (Reiwa 7), effective the same day (v1.0.6)

Revised May 20, 2025 (Reiwa 7), effective the same day (v1.0.7)

Revised June 11, 2025 (Reiwa 7), effective the same day (v1.0.8)

Revised July 18, 2025 (Reiwa 7), effective the same day (v1.0.9)

Revised March 11, 2026 (Reiwa 8), effective the same day (v1.0.10)

Revised October 23, 2026 (Reiwa 8), effective the same day (v1.0.11)

Revised October 29, 2026 (Reiwa 8), effective the same day (v1.2.12)

Revised October 30, 2026 (Reiwa 8), effective the same day (v1.2.17). The revised Article 7, paragraph 4, Article 15, Article 25, Article 26, paragraph 1, the deletion of Article 26-2, and Article 31-2 apply to Rental Contracts reserved on or after the effective date, and Rental Contracts reserved before the effective date remain governed by the previous provisions. At the same time, the following were clarified: the coverage limit for the Non-Operation Charge is stated as JPY 100,000 (tax included), and the daily amount is billed as non-taxable, calculated as the tax-included basic charge minus an amount equivalent to fuel costs; bodily injury liability (per person) is unlimited, property damage liability (per accident) is unlimited, and personal injury coverage (per person) is unlimited, and the Renter's actual-cost share of the property damage deductible in the event of an accident is up to JPY 50,000 (non-taxable); and, for roadside assistance, all vehicles are enrolled as JAF members, services within the JAF terms are available, and paid services outside the JAF terms are borne at actual cost.

Revised October 30, 2026 (Reiwa 8), effective the same day (v1.2.18). The wording was unified to "cage," Article 15, item 8 was amended, and Article 15-2 was newly added. The revised provisions apply to Rental Contracts reserved on or after the effective date, and Rental Contracts reserved before the effective date remain governed by the previous provisions.

Revised November 14, 2026 (Reiwa 8); effective same day (v1.2.19). Amended the table under Article 4, Paragraph 2 so that the 30-minute free cancellation after payment does not apply to reservations within 24 hours of departure. The revised provisions apply to rental contracts reserved on or after the effective date; contracts reserved before the effective date continue under the previous terms.

Revised November 14, 2026 (Reiwa 8); effective the same day (v1.2.20). Amended the note under Article 4, Paragraph 2 to clarify resale in the 10% cancellation band and dedicated-slot retention in the 100% band, and newly established Article 10, Paragraph 5.