Departure guide

Before departure

• Carry a valid driver’s license at all times while using the vehicle
• Complete identity verification and required document upload in Explorer
• Confirm booking details (time, departure Tspot, vehicle class)
• Check the departure Tspot on the map

How to start

• Open booking history and tap Start for your reservation
• Start is available from 30 minutes before departure for confirmed bookings only
• Open the key box with the displayed passcode
• Take the vehicle key and begin your rental

Vehicle check before driving

• Check for scratches, dents, and stains
• If anything looks wrong, contact chat or the emergency number before driving

While renting

• Follow traffic laws and drive safely
• No smoking in the vehicle, including e-cigarettes
• Turn off interior lights and headlights when parked to avoid battery drain
• Excessive soiling may incur cleaning charges

Paid parking

• If an exit fee applies, you pay it before leaving the lot. Entry fees are paid by the store. If there is a parking ticket when you return the car, leave it inside the vehicle. Parking fees for Tᵣspot departure and return, and for Tᵢspot and MyTᵢspot return, are included in the reservation price. Pay the Tᵢspot departure exit fee on site.

If you need more time

• Contact or complete extension at least 2 hours before the scheduled return
• Use Extend on the booking history screen

Accident, breakdown, or emergency

• Move to a safe location
• Help injured persons and call 119 if needed
• Contact the police (110)
• Collect the other party’s details
• Contact the insurer (Aioi Nissay Dowa: 0120-395-024)
• Contact our office (emergency: Okinawa 090-9052-5492, Fukuoka 090-7091-4041)

If the accident is not reported to the police, insurance and coverage may not apply.

Contact

For questions, use chat or contact the branch / emergency numbers below.

TANAAKK EVGRID Co., Ltd.