Return guide
Review the return steps before you arrive, including photos and key return.
Return steps (summary)
Before you return
- Check for belongings and trash
- Close windows and turn lights off
- Check for new damage
- If you need more time, extend at least 2 hours before return
Parking and return location
- Park at the return Tspot on your booking
- Changing the return location may add fees
- For delays or location changes, contact chat in advance
Return in the app
- Tap Return on booking history
- Complete the pre-return checklist
- Upload the required photos
- Confirm your payment card if needed, then complete return
Photos to upload
- Photo showing the return location and vehicle position
- Meter photo (odometer and fuel level)
- Photo of the key inside the key box
- Photo of the key box with the door closed
- Fuel receipt photo if you refueled and a receipt is required
Returning the key
- Place the key in the key box
- Close the key box door
- Hang the key box on the door handle
- Exit the vehicle and do a final check
FAQ
What about fuel?
We check fuel level via the meter photo at return. A full tank may not always be required; upload a fuel receipt when instructed.
I may be late for return.
Extend in advance when possible, or contact chat. Overage may be settled at return.
The key box will not open.
Recheck the code on booking history. If it still fails, contact chat or the emergency number.
Contact
For questions, use chat or contact the branch / emergency numbers below.
TANAAKK EVGRID Co., Ltd.
Fukuoka Branch
Fukuoka GOA Bldg. 902, 4-1-5 Sumiyoshi, Hakata-ku, Fukuoka-shi, Fukuoka 812-0018
Phone: 092-233-6711
Email: reservation@tcab.com
Business hours: 07:00 – 23:00
Emergency contact
Okinawa Branch: 090-9052-5492
Fukuoka Branch: 090-7091-4041
Use for accidents, breakdowns, or if the key box will not open.
Related links
Thank you for using Tcab. We look forward to serving you again.