Traveling with pets
If a pet will ride with you, add the Pet riding option when you book. Traveling with a pet without this option may be refused.
Fee (excl. tax)
¥500 per pet per day. The first day (up to 24 hours) is ¥500; time beyond 24 hours is billed at the daily rate divided by 24. Explorer quotes including tax are authoritative.
Eligible pets
| Type | Dogs and cats only |
|---|---|
| Number | Up to 4 pets per vehicle |
| Size | Must fit in a carrier up to 70cm × 90cm × 75cm. Guide weight: 10kg or less per pet |
- Bring your own carrier (soft or hard is fine if the pet cannot get out).
- Animals other than dogs or cats, or pets larger than the size above, cannot ride.
- Assistance dogs (guide, service, hearing) are outside this option. Contact us separately.
How and where to ride
- Do not let pets roam free. Keep them in a cage or pet bag.
- Tcab lends a waterproof pet sheet at the station. Place the cage or pet bag on that sheet.
- Put them in the luggage area or on the rear seats.
- Do not open the cage or bag, or let the pet sit directly on a seat, while driving.
- Compact HV, Midsize HV, and Long HV may be used if the cage or bag fits. Cargo space varies by class.
How the fee is calculated
| Unit | Per pet (booking quantity = number of pets) |
|---|---|
| First day | ¥500 excl. tax (up to 24 hours) |
| After 24 hours | ¥500 excl. tax ÷ 24 × extra hours |
| Example | 2 pets × 30 hours → ¥500 × 2 × (1 + 6/24) = ¥1,250 excl. tax |
The amount shown in Explorer is final.
Soiling and residual odor
- If soiling or residual odor needs repair or deodorizing, we charge ¥20,000 excl. tax as the cost of that work.
- Waste, hair, scratches, and odor are your responsibility. Check the cabin and the waterproof sheet at return.
How to book
- Choose dates, station, and vehicle class in Explorer.
- Add Pet riding and set the number of pets (1–4).
- Review the quote and complete the booking.
Stations are unattended, so you cannot add this option at pickup. Select it when you book.