Tcab

How booking works

Book in Tcab Explorer (Web / iOS / Android) in this order:

  1. Vehicle, Station & Time — choose Compact HV, Midsize HV, or Long HV, then set pickup/return Tspot and times. You can preview stations on the station list or area pages first.
  2. Driving Insurance — select an insurance plan.
  3. Accessories — add pet sheets, child seats, and other options. For pets, set the number of animals (traveling with pets). Sign-in is required to continue past this step.
  4. Driver & Passengers — register the driver and any passengers.
  5. Terms Confirmation — review and accept the terms.
  6. Payment — complete payment.
  7. Reservation Complete — confirm your booking. If driver identity verification is still needed, follow the in-app prompts.

Live availability and prices in Explorer are authoritative.

After booking — main scenarios

From booking detail Operations you can start, return, extend, change, or cancel depending on status. Fees and eligibility are defined by the cancellation policy.

1. Driver identity verification

  1. After payment, start driver identity verification from the booking or driver screen (license capture + selfie).
  2. Submit documents by 24 hours before the planned start. The system does not auto-cancel if you miss the deadline.
  3. At least one registered driver must be verified (approved) before you can start the rental.
  4. Canceling while unverified still incurs the standard cancel fee. If you submitted on time and the store finds the credential ineligible, a free cancel may apply at store discretion. See the driving eligibility guide and cancel policy.

2. Change booking (vehicle size, Tspot, etc.)

  1. Open Change booking from Operations (booker only).
  2. Wizard order: Schedule & places → Vehicle → Insurance/options → Payment → Confirm. Change vehicle class, pickup/return Tspot, and times here.
  3. Within 30 minutes after payment, changes/cancels are easier. Later, change or cancel fees may apply per policy (same slot 0% / upsizing = difference only / downsizing 10%–100% by timing).
  4. From 3 hours before planned departure, pickup Tspot and color cannot be changed. While in progress, pickup station and start time are locked; you may change return station and extend the end time.
  5. Changes need inventory. Review price difference and fees in the preview before confirming.

3. Cancel booking

  1. Choose cancel in Operations, pick a reason, and preview the fee.
  2. Typical bands: free for 30 minutes after payment → generally 10% until 168 hours (7 days) before departure → generally 100% thereafter. The cancel policy is authoritative.
  3. You cannot cancel after start. Canceling while unverified still applies the standard fee (store may waive for credential deficiency).

4. Start rental

  1. Requires CONFIRMED status, completed payment, assigned vehicle, and approved eKYC for at least one registered driver.
  2. The Start action is available from 30 minutes before planned departure.
  3. Follow key-box guidance after start (no cancel once in progress).

5. Extend

  1. From Extend, pick a later return time and preview the fee.
  2. Extension authorizes about one day of fee up front; actual usage is settled at return (3-D Secure may apply).
  3. You can generally extend freely; please contact us when you do. Past the return time, auto-extension may apply. Inventory can cap how late you may extend.

6. Change return Tspot

  1. Before start, change the return station in the Schedule & places step of Change booking (same or different Tspot).
  2. Even while in use after departing the Tspot, you can change the return station and extend the return time.
  3. After departure, changing return may add Tspot or one-way fees—check the change preview.

Open Explorer