FAQ
What is the difference between Tcab and Explorer?
Tcab is the service; Explorer is the booking app. Guides live on www; bookings run in Explorer.
Can I book without the mobile app?
Yes — start on Explorer web.
Where do I see prices and availability?
In Explorer. This site focuses on locations and vehicle class guidance.
Which areas are available?
Stations (Tᵣspot) are available in Fukuoka and Okinawa. See areas and stations.
Is gasoline included in the usage fee?
Yes. The base rate includes fuel for normal driving during your rental. You do not need to return the car with a full tank. Vehicles carry a fuel card; fuel purchased with it is also included in the base rate (except in cases such as misuse).
What driver’s license do I need to drive in Japan?
You need one of the following:
- A valid Japanese standard driver’s license
- An International Driving Permit (IDP) in the 1949 Geneva Convention format, plus your passport
- A foreign license from Switzerland, Germany, France, Belgium, Monaco, or Taiwan, plus an official Japanese translation
IDPs based on the Vienna Convention, and permits from non-Geneva countries (for example mainland China, Thailand, Vietnam, Indonesia), are not valid for driving in Japan. Without a valid qualification, insurance coverage may not apply after an accident. See the driver’s license guide and non-Geneva country list.