Soalan lazim

Tcab is the service name; Explorer is the booking app (Web / iOS / Android). Bookings, inventory, pricing, payment, and guides all use the same public canonical host: www.tcab.com.

Yes — start on Explorer web. You can also book from the official iOS / Android apps.

Yes. Conversational AI and agents such as ChatGPT, Gemini, Claude, and Cursor can guide bookings using the public llms.txt (this does not imply an official partnership with those products). Bookings run in Explorer on www; use the same llms.txt for field contracts and preconditions. Account sign-in, driving credential checks, and payment setup follow the same rules as a human booking.

Rates change — always check the live booking screen. You can also review stock in the availability matrix (do not invent counts; trust the display).

Ini bukan caj berganda. Semasa tempahan dan semasa lanjutan, penyata kad memaparkan bayaran sementara. Jumlah yang dipaparkan mungkin tidak sama dengan harga pada skrin tempahan.

Selepas pemulangan, hanya yuran penggunaan sebenar disahkan sebagai bayaran muktamad. Bayaran sementara dipulangkan oleh pengeluar kad dalam 7–10 hari selepas bayaran muktamad. Tarikh kemunculan mungkin berbeza mengikut pengeluar kad.

Jika bayaran muktamad sepadan dengan jumlah yang disahkan pada skrin tempahan, tiada tindakan lanjut diperlukan.

Stations (Tᵣspot) are available in Fukuoka and Okinawa. See areas and stations.

We specialize in popular hybrid cars: Compact HV / Middle HV / Long HV (see vehicle classes). Gasoline, diesel, and kei cars are not offered.

Mostly paperless: booking, identity checks, payment, and handover usually complete online. Branch counters are at Hakata and Naha Makishi, and in-store cash payment is available. Hours are 24/7: if stock exists you can pick up and return anytime. In-app chat support is also available 24 hours.

On-demand delivery is available to hotels, ferry terminals, and similar locations. Airport on-demand delivery is not allowed under airport rules. Return locations can also be chosen freely. The car is delivered to your reserved station by the reserved time.

Yes. The base rate includes fuel for normal driving during your rental. You do not need to return the car with a full tank. Vehicles carry a fuel card; fuel purchased with it is also included in the base rate (except in cases such as misuse). The fuel card is in the glove box on the front passenger side.

You need a Japanese standard driver’s license, an International Driving Permit in the 1949 Geneva Convention format plus your passport, or a foreign license from Switzerland, Germany, France, Belgium, Monaco, or Taiwan with an official Japanese translation. Vienna Convention permits and international licenses from non-Geneva countries such as mainland China, Thailand, Vietnam, or Indonesia are not valid in Japan. Driving eligibility is checked in real time by AI (image recognition, OCR, authenticity checks) for about 249 countries and regions. See the driving eligibility checker.

Yes for dogs, cats, and common small pets that fit a carrier (e.g. rabbits, hamsters, small birds; about 10 kg or less each). Add the Pet riding option when you book. Up to 4 pets per vehicle (fitting a cage within 70×90×75 cm). ¥500 excl. tax per pet per day (first day ¥500, then hourly after 24 hours). A waterproof pet sheet is lent; keep pets in your own cage or bag on the sheet—do not let them roam. For medium or large animals over 10 kg, contact us in advance via chat. If soiling or residual odor needs repair or deodorizing, ¥20,000 excl. tax is charged. See traveling with pets.

Yes. Baby, child, and junior seats are available as accessories for travel with children. Select the seat you need when booking.

Cancellation fees, change rules, and driver verification are defined in the cancellation policy. Paid bookings are not auto-cancelled by the system. If documents stay unsubmitted past the deadline the booking remains; customer or store cancellation uses the published fee schedule (with a store waiver when credentials are deficient).

Yes. Start from Tcab for Business, create an organization, and pay with a business card.

For Business bookings made by authorized members, cancellation fees are billed to the organization payment profile.

Issuer: TANAAKK EVGRID Inc. (registration T3180301037480, corporate number 3180301037480). This is separate from your company tax IDs.

Not at signup. Before the first paid capture you must provide corporate number, formal address, and invoice name.